Innovation and Technical Expertise:
We supply innovative raw materials for Personal Care, and use our Formulation Expertise and Application Laboratory to:
- Develop formulations to demonstrate the functions and benefits of our products.
- Develop formulations to meet customers’ briefs and desires.
- Investigate and solve formulation problems.
Exceptional Customer Service:
- We give the highest possible levels of customer service based on supportive partnerships with customers and suppliers.
- We are completely independent, which allows us to focus on flexibility and service to meet customer requirements.
- We are constantly seeking ways to further improve our customer service.
Communication and Responsiveness:
- We provide one point of contact for customers wishing to use any of our wide range of products.
- We provide next day samples to R&D teams, and fast answers to customer questions.
- We communicate and act quickly, accurately and thoroughly, to prevent and solve issues.
- We can offer short lead times and quick response to increases in demand, using our local inventory and safety stock.
Quality, Compliance and Traceability:
- We supply high quality products with all necessary documentation.
- All of our products are fully traceable and we work with complete transparency to both customers and suppliers.
- We work with customers to resolve any issues as quickly as possible.
Cost-Effective Solutions and Total Value:
- We use efficient sourcing and cost-effective freight solutions to provide the best possible value to customers.
- We offer cost and supply chain optimisation to customers.